Frequently Asked Questions
Everything you need to know about our premium hair products and services.
What materials are used in your synthetic dreadlock extensions?
Our extensions are crafted from high-quality, heat-resistant Kanekalon fiber, designed to mimic the texture and appearance of natural hair while remaining lightweight and durable.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
Can I wash my dreadlocks while wearing the extensions?
Yes, you can wash your scalp and the extensions. We recommend using a residue-free shampoo and focusing on the scalp, allowing the soapy water to rinse through the lengths of the dreads.
What is your return policy for hair accessories?
For hygiene reasons, we only accept returns on unopened and unused products in their original packaging within 14 days of delivery. Please contact our support team to initiate a return.
Do you offer international shipping?
Yes, we ship our products worldwide. International delivery times vary by location but generally range between 7-14 business days depending on customs processing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.